Digital Mortgage Customer Journey Expert (f/m/x)

Private Individuals Products is the unit responsible for design & development of customer centric group products. Lending and specifically mortgage are, indeed, key areas. While the corporate citizenship calls for standardized and group-wide reusable digital first products and services, we consider voice of customer first. We are on a search for a new colleague who will engage in the analysis of mortgage and its potential on introducing a digital customer journey, harmonize the journey among the RBI network banks and support the Product Owner in the onboarding recipient countries into the RBI Group digital solutions.

 

#full-time   (38.5h / week)

#viennaoffice  (1030)

#homeoffice possible

• Ownership of the mortgage digital UX (user experience) concept: its design, feasibility, development, testing support and production performance review
• Forming and running feasibility studies and supporting prototyping while addressing various RBI network banks’ specifics
• Applying design thinking and behavior economics concepts in cooperation with Customer Experience, Risk, Ops & IT and other departments and stakeholders
• Reflection of voice of customer (surveys, testing, feedback, data analysis)
• Supporting the process of backlog maintenance and refining the backlog content
• Performing structured solution analysis and effort estimations and analyzing financials for digital lending solution in terms of profitability and costs

Your core competencies

• 5+ years of experience in finance lending industry (preferably mortgage)
• Proven skills in Customer Journey Expertise, Data Analysis, modelling, product, and process variance mapping
• A customer-focused team player with strong interpersonal and networking skills
• Excellent communication, presentation, and facilitation skills
• Flexible and open to new ideas and projects
• Experience with AGILE / SCRUM

What's in it for you

• Work Life Balance: flexible working hours (no core time) & extensive hybrid working possibilities
• Meaningful Career Options: to develop personally & professionally
• Learning: as part of our DNA & culture 
• Easy Moving: work permit support
• Easy Commuting: free public transport pass
• Canteen: healthy, tasty, and heavily subsidized
• Leisure time activities: attractive sports and cultural offers (free museum tickets, reduced gym membership, etc.)
• Saving: with vouchers / discounts from our staffs' council (e.g. for supermarkets)
• Free: Salary account and credit card 
• Family Friendly: family allowances, gender-neutral parental leave, part-time work, bilingual company kindergarten etc. 
• Salary: starting at EUR 64.000,- gross p.a. including overtime (market-compliant overpayment is provided dep. on experience / qualification)