Digital Mortgage Customer Journey Expert (f/m/x)

Private Individuals Products is the unit responsible for design & development of customer centric group products. Lending and specifically mortgage are, indeed, key areas. While the corporate citizenship calls for standardized and group-wide reusable digital first products and services, we consider voice of customer first. We are on a search for a new colleague who will engage in the analysis of mortgage and its potential on introducing a digital customer journey, harmonize the journey among the RBI network banks and support the Product Owner in the onboarding recipient countries into the RBI Group digital solutions.

 (38.5h / week)



 Your role at RBI

  • Ownership of the mortgage digital UX (user experience) concept: its design, feasibility, development, testing support and production performance review
  • Forming and running feasibility studies and supporting prototyping while addressing various RBI network banks’ specifics
  • Applying design thinking and behavior economics concepts in cooperation with Customer Experience, Risk, Ops & IT and other departments and stakeholders
  • Reflection of voice of customer (surveys, testing, feedback, data analysis)
  • Supporting the process of backlog maintenance and refining the backlog content
  • Performing structured solution analysis and effort estimations and analyzing financials for digital lending solution in terms of profitability and costs

Your core competencies

  • 5+ years of experience in finance lending industry (preferably mortgage)
  • Proven skills in Customer Journey Expertise, Data Analysis, modelling, product, and process variance mapping
  • A customer-focused team player with strong interpersonal and networking skills
  • Excellent communication, presentation, and facilitation skills
  • Flexible and open to new ideas and projects
  • Experience with AGILE / SCRUM

What's in it for you

  • Work Life Balance: flexible working hours (no core time) & extensive hybrid working possibilities
  • Meaningful Career Options: to develop personally & professionally
  • Learning: as part of our DNA & culture 
  • Easy Moving: work permit support
  • Easy Commuting: free public transport pass
  • Canteen: healthy, tasty, and heavily subsidized
  • Leisure time activities: attractive sports and cultural offers (free museum tickets, reduced gym membership, etc.)
  • Saving: with vouchers / discounts from our staffs' council (e.g. for supermarkets)
  • Free: Salary account and credit card 
  • Family Friendly: family allowances, gender-neutral parental leave, part-time work, bilingual company kindergarten etc. 
  • Salary: starting at EUR 64.000,- gross p.a. including overtime (market-compliant overpayment is provided dep. on experience / qualification)


At Raiffeisen Bank International, we are pleased to have more than 17 million customers in Austria and 12 other CEE countries – what got us here, are our talented people. From the moment you join RBI, you will notice our commitment to creating a working environment where everyone can thrive. Diversity and inclusion are essential components of our vision and mission and are reflected in our values: collaboration, proactivity, learning and responsibility. Our shared mission is to provide a superior customer experience by tackling new issues such as digitalization and changing needs. 


For questions regarding our application process, please feel free to take a look on our website our check out our FAQ. 

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