International business requires an international corporate philosophy. Are you open to new ideas and do you value cultural diversity? At Raiffeisen Bank International, we are pleased to have more than 16 million customers in 13 CEE countries. And our journey continues – with exciting new issues for us to tackle such as digitalisation and changing customer needs. Join us on our journey.

Experienced Service Manager for Core Banking Operations (f/m/d)

The Core Banking Systems (CBS) department is responsible for running and modernizing of the RBI Core Banking IT solutions, the heart of our IT landscape! We are expanding our Service Manager team in the CBS tribe organization for our Austrian business. As a Service Manager you are responsible for the daily operations of our core banking system landscape and in close contact with various IT delivery units, our data center and external vendors ensuring a reliable and smooth cooperation of all involved parties.

What you can expect:
  • Responsibility for service and application management of relevant core banking landscape services 
  • Work within an agile tribe organization covering the whole software delivery life cycle
  • Incident-, release and vulnerability management
  • Be part of the yearly IT budgeting process
  • Cost monitoring & invoices checking
  • Continuous monitoring and improving of IT processes and
  • Continuous improving system and process documentation
  • Acquiring application-specific knowledge for providing technical support
  • Managing small initiatives for the improvement of the CBS IT landscape
  • Coordinating and supporting activities related to business continuity / disaster recovery tests
  • Be part of an IT system landscape transformation towards state-of-the-art technology

What you bring to the table:
  • Adequate technical and/or economic education (e.g. business informatics, informatics)
  • Several years of experience as a Service Manager preferable in the banking industry
  • Ability to 'Make Things Happen' and hands on
  • Good communication and conflict resolution skills
  • Basic programming & scripting skills
  • Hands-on experience with RDBMS, networking concepts, IT security concepts and operating systems
  • Hands-on experience with Jira, Confluence, MS Teams
  • Familiarity with and interest in new technologies (Cloud, CI/CD, etc.)
  • English - level C1, German is an advantage

What we offer:
  • You’ll work in an international team at a leading bank
  • You’ll benefit from flexible working arrangements and determine your own work-life balance
  • You’ll benefit from the very latest in tailored professional development
  • You’ll earn an appropriate salary starting at gross EUR 60.000 p.a. including overtime

RBI AG is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ethnicity, race or color, national origin, religion, political or other opinion, gender, sexual orientation or disability.
We are looking forward to receiving your online application!