Service Manager – Data Warehouse (f/m/x)

In this position you will join a team of over 100 professionals working in an agile setup. You will be part of the Data Warehouse Tribe which is building and maintaining RBI group-wide DWH locally and in the cloud (AWS).

 (38.5h / week)



 Your mission at RBI

  • Support the Product Owner and the team to stay compliant to our internal directives without compromising our agile setup
  • Continuously shape the service scope with the Product Owner according to the Platform Design
  • Responsible for service level management and reviews towards our customers
  • Responsible for maintaining and updating our SLAs
  • Responsible for the creation of Process descriptions according to our IT Process Framework and IT Controls
  • Positively influence our governance teams towards agility
  • Support IT Security compliance
  • Creation of reports and ad-hoc documentation 

Your core competencies

  • 3+ years prior working experience as Service Manager or similar enterprise IT role
  • The ability to bridge the world of compliance with our agile philosophy
  • Adequate technical and/or economic education (e.g., business informatics, informatics)
  • Experience with agile projects and application management
  • Understanding of public cloud service offerings
  • Familiar with documentation in tools like JIRA, Confluence, ServiceNow and AdoIT

Nice to have

  • The ability to cooperate with many stakeholders
  • Interest in new technologies (Cloud, CI/CD pipelines, Data warehousing…)

What's in it for you

  • Work Life Balance: flexible working hours (no core time), extensive hybrid working options / work from home
  • Easy Moving: work permit support
  • Top-notch Equipment: modern tools & technologies
  • International Spirit: multi-cultural teams, English as company language, team building events
  • Learning & Agile Working: as part of our DNA & culture 
  • Canteen: healthy, tasty, and heavily subsidized
  • Saving: with vouchers / discounts from our staffs' council (eg. supermarket)
  • Further Goodies: free public transport pass, salary account & credit card, reduced gym membership, gender-neutral parental leave, bilingual company kindergarten etc. 
  • Salary: the offered gross yearly salary starting at 60.000,- Euro (basis full-time) including overtime

At Raiffeisen Bank International, we are pleased to have more than 17 million customers in Austria and 12 other CEE countries – what got us here, are our talented people. From the moment you join RBI, you will notice our commitment to creating a working environment where everyone can thrive. Diversity and inclusion are essential components of our vision and mission and are reflected in our values: collaboration, proactivity, learning and responsibility. Our shared mission is to provide a superior customer experience by tackling new issues such as digitalization and changing needs. 


For questions regarding our application process, please feel free to take a look on our website our check out our FAQ. 

Follow us on our RBI Account on LinkedIn!