Service Manager – Data Warehouse (f/m/x)
In this position you will join a team of over 100 professionals working in an agile setup. You will be part of the Data Warehouse Tribe which is building and maintaining RBI group-wide DWH locally and in the cloud (AWS).
#full-time (38.5h / week) |
#viennaoffice (1030) |
#homeoffice possible |
Your mission at RBI
- Support the Product Owner and the team to stay compliant to our internal directives without compromising our agile setup
- Continuously shape the service scope with the Product Owner according to the Platform Design
- Responsible for service level management and reviews towards our customers
- Responsible for maintaining and updating our SLAs
- Responsible for the creation of Process descriptions according to our IT Process Framework and IT Controls
- Positively influence our governance teams towards agility
- Support IT Security compliance
- Creation of reports and ad-hoc documentation
Your core competencies
- 3+ years prior working experience as Service Manager or similar enterprise IT role
- The ability to bridge the world of compliance with our agile philosophy
- Adequate technical and/or economic education (e.g., business informatics, informatics)
- Experience with agile projects and application management
- Understanding of public cloud service offerings
- Familiar with documentation in tools like JIRA, Confluence, ServiceNow and AdoIT
Nice to have
- The ability to cooperate with many stakeholders
- Interest in new technologies (Cloud, CI/CD pipelines, Data warehousing…)
What's in it for you
- Work Life Balance: flexible working hours (no core time), extensive hybrid working options / work from home
- Easy Moving: work permit support
- Top-notch Equipment: modern tools & technologies
- International Spirit: multi-cultural teams, English as company language, team building events
- Learning & Agile Working: as part of our DNA & culture
- Canteen: healthy, tasty, and heavily subsidized
- Saving: with vouchers / discounts from our staffs' council (eg. supermarket)
- Further Goodies: free public transport pass, salary account & credit card, reduced gym membership, gender-neutral parental leave, bilingual company kindergarten etc.
- Salary: the offered gross yearly salary starting at 60.000,- Euro (basis full-time) including overtime
At Raiffeisen Bank International, we are pleased to have more than 17 million customers in Austria and 12 other CEE countries – what got us here, are our talented people. From the moment you join RBI, you will notice our commitment to creating a working environment where everyone can thrive. Diversity and inclusion are essential components of our vision and mission and are reflected in our values: collaboration, proactivity, learning and responsibility. Our shared mission is to provide a superior customer experience by tackling new issues such as digitalization and changing needs.
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