International business requires an international corporate philosophy. Are you open to new ideas and do you value cultural diversity? At Raiffeisen Bank International, we are pleased to have more than 16 million customers in 13 CEE countries. And our journey continues – with exciting new issues for us to tackle such as digitalisation and changing customer needs. Join us on our journey. 

IT Application Manager for DWH (Data Warehouse) (m/f/d)

In order to offer best GDWH service support, we are looking for an ambitious and service-oriented IT Application Manager with focus on 2nd level support in the agile-shaped GDWH Product. Our unit is responsible for product innovations, support and maintenance of the group wide data warehouse platform (DWH) which is the basis for the bank steering (CFO, CRO, Regulatory reporting) as well as compliance, Markets, Retail, and Corporate.

Although based in Vienna, the IT Application Manager has a strong CEE focus and interaction with clients in 11 countries. Intercultural skills and customer orientation are key success factors.

#full-time (38.5 h/week)  
#Office based in Vienna (1190) 
#homeoffice / working from home possible

Your main objectives
  • Act as single point for our partner DWH units in the countries.
  • Active communication and daily 2nd level support with/for with customers in countries and Head office in regard to GDWH product (rollout, configuration, maintenance, operations).
  • Review and challenge urgency of incidents / problems / defects / service requests.
  • Root cause analysis of incidents / problems / defects
  • Prepare resolution of incidents / problems / defects
  • Identify and communicate any potential product improvements to responsible Product Owner / Service Manager / Scrum Master / Delivery Lead
  • Organize product related training and presentations to various stakeholders.
  • Write and maintain necessary documentation

Your skills
  • Minimum 3 years of experience with databases (e.g. Oracle, PostgreSQL, or others) especially writing SQL statements, data analysis and performance tuning.
  • Excellent analytical and troubleshooting skills.
  • 3 years of hands-on experience in data warehousing and ETL/ELT tools.
  • Experience with agile working methodologies (Dev-Ops/Scrum/Kanban)
  • Know-how in the area of IT-Service-Management and IT Infrastructure
  • Very good command of English (mandatory)
  • High level of communication, presentation, and facilitation skills
  • Intermediate hardware, networking, and security knowledge.
  • Intermediate knowledge in Unix, Linux, windows servers.
  • Banking Business knowledge is an added value.
  • Any Cloud (AWS/ Azure) knowledge is an added value.

What we offer
  • Flexible working hours and home office options to find a good work-life balance within your team 
  • Meaningful career opportunities to develop professionally and personally 
  • Learning as part of our DNA and culture 
  • Salary account and credit card free of charge  
  • Family-friendly benefits, such as family and child allowances, company kindergarten, part-time arrangements and much more!  
  • Easy travel with a paid job ticket or subsidy of annual ticket for public transportation  
  • Healthy, tasty, and subsidized canteen 
  • Staying fit with diverse sports offerings and being inspired by cultural events  
  • Saving in daily life with vouchers and discounts  
  • A competitive salary starting at EUR 46.500,- gross pa excluding overtime 

You’d like to know what else we offer to our colleagues? Watch the video and have a look at some of our benefits on our careers page. 
We are a leading bank in Austria and Central and Eastern Europe – what got us here, are our talented people. From the moment you join RBI, you will notice our commitment to creating a working environment where everyone can thrive. Diversity and inclusion are essential components of our vision and mission and are reflected in our values: collaboration, proactivity, learning and responsibility. Our shared mission is to provide a superior experience for our customers.  
We are looking forward to receiving your online application!