IT Business Analyst / Data Analyst (f/m/x)

In this role you will take the role as a Business Analyst for the Retail Customer Engagement Tribe. You will be working in Customer Intelligence Analytics team where we tackle topics such as Analytical CRM Data Services, Campaign Management Solution, Personalization and Customer 360. Your objective is to contribute throughout the entire engagement cycle specializing in rapid deployment of data pipelines and analytics solutions and driving state-of-the-art intelligent data pipelines of real-time and historic data across many of the Bank´s communication channels. 

 (38.5h / week)



 Your mission at RBI

  • Data definition and the mapping from raw data to final data products running on the data lake eco-system
  • Data modelling via standard methodologies and techniques
  • Identify ways to improve data reliability, efficiency and quality to achieve monetization
  • Design and implement the workflows to improve utilization of data via Bank´s multiplatform integration
  • Work with the Data Product and Data Science team to ensure retail data is viable and used appropriately to campaign objectives in both CRM and digital marketing
  • Working with reporting and visualization tools (Qlik, Power BI)
  • Drive the implementation of digital analytics platforms, incl. Data Management Platform or Customer Data Platforms
  • Serve as a technical liaison and consultant to business stakeholders

Your core competencies

  • +3 years experience in the field of Data Analytics and Customer Intelligence
  • Basic knowledge of Cloud-Native infrastructure (AWS/GCP) and usage
  • You have a good handle on SQL and the trade-offs of each (Ideally)
  • You are experienced with the concepts of Business Analysis (Business Process Modelling, Gap Analysis, SWOT Analysis, etc.)
  • You bring an analytical mindset and the ability to communicate complex matters in an easy and understandable way
  • Very good command of English

Nice to have

  • You love Data and see its potential to bring substantial economic value to the organization
  • Knowledge of AWS Athena
  • Banking Business knowledge is an added value. 

What's in it for you

  • Work Life Balance: flexible working hours (no core time), extensive hybrid working options / work from home
  • Easy Moving: work permit support
  • Top-notch Equipment: modern tools & technologies
  • International Spirit: multi-cultural teams, English as company language, team building events
  • Learning & Agile Working: as part of our DNA & culture 
  • Canteen: healthy, tasty, and heavily subsidized
  • Saving: with vouchers / discounts from our staffs' council (eg. supermarket)
  • Further Goodies: free public transport pass, salary account & credit card, reduced gym membership, gender-neutral parental leave, bilingual company kindergarten etc. 
  • Salary: the offered gross yearly salary starts at 60.000,- Euro (basis full-time) including overtime with a willingness to overpay depending on qualification and experience.

At Raiffeisen Bank International, we are pleased to have more than 17 million customers in Austria and 12 other CEE countries – what got us here, are our talented people. From the moment you join RBI, you will notice our commitment to creating a working environment where everyone can thrive. Diversity and inclusion are essential components of our vision and mission and are reflected in our values: collaboration, proactivity, learning and responsibility. Our shared mission is to provide a superior customer experience by tackling new issues such as digitalization and changing needs. 


For questions regarding our application process, please feel free to take a look on our website or check out our FAQ.

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