IT Infrastructure Governance Manager (f/m/x) for Shared Services Centers

RBI is maintaining several Shared Service Centers (SSC) which provide processing services to RBIs international network. You will be working in a department of RBI which is responsible for steering these SSC in Bratislava, Romania and Ukraine. A new function shall create the link between IT related functions in Head Office (HO) and the SSC. The small international team is based in Vienna and business travels will occur on a rare base (ca. 12 times a year).
 (38.5h / week)



 Your mission at RBI

  • Collaborating with tech and non-tech units in the Head Office to set and uphold IT infrastructure standards for Shared Service Centers (SSC).
  • Orchestrating stakeholder demands and preparing proposals for IT infrastructure initiatives, ensuring their effective implementation.
  • Coordinating SSC matters with Head Office stakeholders and addressing escalations.
  • Leveraging extensive enterprise IT experience and advanced knowledge in IT infrastructure management.
  • Demonstrating exceptional stakeholder management skills and expertise in organizational effectiveness and IT operations management.

Your core competencies

  • Proven experience (+5 years) in enterprise IT landscape, with a focus on coordinating and managing shared service centers (SSC).
  • Advanced expertise in IT infrastructure management and operations, including network, operating systems, security, and database administration.
  • Demonstrated ability to collaborate with both technical and non-technical units within a corporate IT environment.
  • Proficiency in preparing and aligning proposals for IT infrastructure initiatives, as well as monitoring their progress and effectiveness.
  • Experience in executing SSC implementation projects in close cooperation with both SSC and Head Office stakeholders.
  • Strong knowledge and application of deployment, application management, and project management principles and practices.
  • Sound understanding of organizational effectiveness and IT operations management.
  • Fluent communication skills in English, enabling effective negotiation and interaction with stakeholders at all levels of management.

What's in it for you

  • Work Life Balance: flexible working hours (no core time), hybrid working options / work from home
  • Easy Moving: work permit support
  • Top-notch Equipment: modern tools & technologies
  • International Spirit: multi-cultural teams, English as company language, team building events
  • Learning & Agile Working: as part of our DNA & culture 
  • Canteen: healthy, tasty, and heavily subsidized
  • Saving: with vouchers / discounts from our staffs' council (eg. supermarket)
  • Further Goodies: free public transport pass, salary account & credit card, reduced gym membership, gender-neutral parental leave, bilingual company kindergarten, child care during holidays etc. 
  • Salary: the offered gross yearly salary starts from 70.000,- Euro (basis full-time) including overtime, depending on qualification and experience.

At Raiffeisen Bank International, we are pleased to have more than 17 million customers in Austria and 12 other CEE countries – what got us here, are our talented people. From the moment you join RBI, you will notice our commitment to creating a working environment where everyone can thrive. Diversity and inclusion are essential components of our vision and mission and are reflected in our values: collaboration, proactivity, learning and responsibility. Our shared mission is to provide a superior customer experience by tackling new issues such as digitalization and changing needs. 


For questions regarding our application process, please feel free to take a look on our website or check out our FAQ. 

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