IT Process Consultant for Modern Workplace (f/m/x)

The Modern Workplace team is responsible for providing end-user-related infrastructure services and innovation for all business areas.  
To strengthen our team, we are looking for a highly motivated, ambitious, and service-oriented team player, who feels comfortable working in a highly regulated banking environment. 
 (38.5h / week)



 Your mission at RBI

  • Supporting the governance processes on workplace services 
  • Ensuring that our services are compliant with regulatory requirements 
  • Providing services to our CEE units according to specified service levels 
  • Controlling the proper use of Incident- & Problem-Management processes and tools 
  • Escalation handling and reporting on management level 

Your core competencies

  • Service management in an IT environment 
  • Experience dealing with regulatory requirements preferred in the banking sector 
  • Ability to handle outsourced services 
  • Knowledge of IT service delivery and support processes 
  • Project management capabilities and experience 
  • Understanding of the ITIL framework 
  • High level of initiative, persistence, flexibility and adaptability in a changing environment 
  • Excellent communication and organizational skills 
  • Superb command of English (German optional) 

What's in it for you

  • Work Life Balance: flexible working hours (no core time), extensive hybrid working options / work from home, 30 days / year remote work from any EU-country outside Austria
  • Easy Moving: work permit support
  • Top-notch Equipment: modern tools & technologies
  • International Spirit: multi-cultural teams, English as company language, team building events
  • Learning & Agile Working: as part of our DNA & culture 
  • Canteen: healthy, tasty, and heavily subsidized
  • Saving: with vouchers / discounts from our staffs' council (eg. supermarket)
  • Further Goodies: free public transport pass, salary account & credit card (optional), reduced gym membership, gender-neutral parental leave, bilingual company kindergarten, child care during holidays etc. 
  • Salary: the offered gross yearly salary starts at 60.000,- gross Euro (basis full-time) including overtime, depending on qualification and experience.)

At Raiffeisen Bank International, we are pleased to have more than 17 million customers in Austria and 12 other CEE countries – what got us here, are our talented people. From the moment you join RBI, you will notice our commitment to creating a working environment where everyone can thrive. Diversity and inclusion are essential components of our vision and mission and are reflected in our values: collaboration, proactivity, learning and responsibility. Our shared mission is to provide a superior customer experience by tackling new issues such as digitalization and changing needs. 


For questions regarding our application process, please feel free to take a look on our website or check out our FAQ. 

Follow us on our RBI Account on LinkedIn!