International business requires an international corporate philosophy. Are you open to new ideas and do you value cultural diversity? At Raiffeisen Bank International, we are pleased to have more than 16 million customers in 13 CEE countries. And our journey continues – with exciting new issues for us to tackle such as digitalisation and changing customer needs. Join us on our journey.

Operations Manager (f/m/x) - Digital Bank

We create the new digital-only Retail banking business line as part of the Raiffeisen Bank International with the seat in Vienna. We are looking now for curious, hardworking and experienced team players to strengthen our team to build it up and later run the business. We are the team of professionals with a start-up culture in charge of one of largest digital innovation projects in our banking Group. We have plans to build new digital banking end-to-end customer journeys and plan to roll the service out across multiple CEE countries. First, you will drive the solution development by providing analysis, insights and requirements and later will take care of growing the business. We think, this is the unique, and maybe once per life opportunity, to build something new and great and be part of it as one of the first grounders.  

What you can expect:
  • Support a buildup and management of a new digital business line operations and collections, first for digital e2e consumer lending business
  • Decide on operations strategy maximizing efficiency in the initial stage of business minimizing OPEX and leveraging options for outsourcing within CEE region, channels of digital communication with customers and auto/semi-automation of processes
  • Search for and support effective deals with new outsourcing partners, contracts partners, set up SLAs, manages partners performance and quality. Ensure all processes are executed according to SLAs
  • Be responsible for the banking operations KPIs, i.e. minimizing OPEX, ensuring availability and quality
  • Provide requirements/specifications for building up entire banking operations, define respective solution epics in the backlog. Design all operations processes, incl. those that executed as part of customer onboarding and verification flow, customer data or product maintenance processes, collection and loan restructuring processes and other back-end processes
  • Define integration requirements between outsourcing partner/s and digital banking platform solution provider; define requirements for operations processes technical infrastructure setup
  • Optimize processes to be scalable to get prepared for business growth across multiple geographies
  • Determine root causes in processes, find bottlenecks and execute continues enhancements
  • Continuously strive to find improvements and automation opportunities to increase productivity and transforms them into tangible OPEX savings
  • Contribute to business line planning representing operations and process point of view

What you bring to the table:
  • 5+ years of experience in retail banking / financial-services industry operation
  • 3+ years of operations management experience in a senior role
  • Experience in setting up operations with outsourcing partners and operations processes automation
  • Senior communication and soft skills, experience in making deals and keeping relationships with operation outsourcing partners
  • Results and high quality oriented
  • Digital savvy, great orientation in digital/neo banking industry and recent financial innovations
  • Experience in consumer lending industry is an advantage
  • Business analysis and implementation of retail banking/operations-related IT solutions is an advantage
  • Fluent English; other CEE language is an advantage

What we offer:
  • You’ll work in an international agile team with a start-up culture
  • You’ll benefit from flexible working arrangements and determine your own work-life balance
  • You’ll benefit from the very latest in tailored professional development
  • You’ll earn an appropriate salary starting at EUR 60.000 gross p.a. including overtime

Do you want to meet your future colleague? Kris shows you how Digital Banking is lived in RBI: #wearehiring | Get to know Kris from Digital Banking - YouTube

RBI AG is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ethnicity, race or color, national origin, religion, political or other opinion, gender, sexual orientation or disability.
We are looking forward to receiving your online application!