(Senior) IT Operations Manager for ServiceNow (f/m/x)

As (Senior) IT Operations Manager you will be part of the Product Team IT Service Operations under the IT Operational Excellence umbrella in RBI. You will play a crucial role in operating and maintaining the ServiceNow system, which is a key pillar system for IT Service Management, IT Asset Management, Security Incident Response and Vulnerability Management within RBI.

 (38,5 h/woche)



 Your mission at RBI

  • You will be responsible for guiding the operations team through daily business of operating the ServiceNow system.
  • You will shape the operations structure, operations practices and operations frameworks for the ServiceNow system.
  • You will be the main counterpart for all operations topics. You will create and maintain a yearly release plan and be responsible for conducting releases and upgrades successfully during the year.
  • You will support the Product Owner, the Service Responsible and the System Architect in operations related affairs.

Your core competencies

  • University degree in a technical and/or commercial field of study or proven comparable qualification.
  • 5+ years of experience in IT operations department of mid or large organization, preferable in the financial services Industry, experience in leading an IT operations team is a plus
  • Know-How on ServiceNow platform preferable but not a must
  • Analytical, result-oriented, collaborative, and structured way of working
  • Good communication skills, English as main communication language, German is a plus
  • Willingness to travel app. 4-6x per year (central and eastern European region)

What's in it for you

  • Work Life Balance: flexible working hours (no core time), extensive hybrid working options / work from home, 30 days / year remote work from any EU-country outside Austria
  • Easy Moving: work permit support
  • Top-notch Equipment: modern tools & technologies
  • International Spirit: multi-cultural teams, English as company language, team building events
  • Learning & Agile Working: as part of our DNA & culture 
  • Canteen: healthy, tasty, and heavily subsidized
  • Saving: with vouchers / discounts from our staffs' council (eg. supermarket)
  • Further Goodies: free public transport pass, salary account & credit card (optional), reduced gym membership, gender-neutral parental leave, bilingual company kindergarten, child care during holidays etc. 
  • Salary: the offered gross yearly salary starts at 60.000,- gross Euro (basis full-time) including overtime, depending on qualification and experience.)

At Raiffeisen Bank International, we are pleased to have more than 17 million customers in Austria and 12 other CEE countries – what got us here, are our talented people. From the moment you join RBI, you will notice our commitment to creating a working environment where everyone can thrive. Diversity and inclusion are essential components of our vision and mission and are reflected in our values: collaboration, proactivity, learning and responsibility. Our shared mission is to provide a superior customer experience by tackling new issues such as digitalization and changing needs. 


For questions regarding our application process, please feel free to take a look on our website or check out our FAQ. 

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