Senior Service Designer (f/m/x)

We are looking for a talented Senior Service Designer with a great mix of human-centred design skills to support our mission to build a digital bank with human touch! You will join our interdisciplinary CX & Design team based in Vienna and contribute to our effort to embed and scale service design practice in our retail banking business, in both headquarters team as well as across our banks in Central & Eastern Europe. You contribute on further growing the service design practice that we have recently created and bring your own effort and imagination to foster a true customer-centric culture.

Join us, be part of our journey in making customer-centricity happen!
 (38.5h / week)



 Your role at RBI

  • Empower the retail organization to design cohesive customer experiences.
  • Work together with Product Owners, CX & Design community, and Retail banking units in CEE markets to craft exceptionally good services.
  • You master gathering and using customer insights, frame service challenges, articulate opportunities, create concepts and lead the design of new services from initial brief to delivery.
  • Scope, plan and grow service design efforts with our service design community.
  • Travel within RBI Group's Central & Eastern European countries, and ready to handle projects across all lifecycle stages.
  • Responsibilities include working on end-customer facing projects and nurturing the growing service design community across CEE from Vienna's CX & Design team

Your core competencies

  • Extensive work experience (5+ years) in service design or a mix of service, UX, and research design.
  • University degree in design, social sciences, psychology, or computer science.
  • Demonstrated proficiency in service design practice, ideally certified in human-centred design, design thinking, service design.
  • You are fluent with using customer insights, running contextual research, mapping customer journeys, leading ideation workshops, prototyping and blueprinting.
  • You have a portfolio of projects which shows you designed practical, functional, desirable services by integrating customer, business and technology perspectives to solve real customers’ problems.
  • You are fluent in English to moderate and facilitate interviews and work shops. 
  • You are skilled in Miro, Figma and / or any customer journey mapping software to design experiences in a human-centred, iterative way. 

What's in it for you

  • Work Life Balance: flexible working hours & extensive hybrid working possibilities, 30 days / year remote work from any EU-country outside Austria
  • Meaningful Career Options: to develop personally & professionally
  • Learning: as part of our DNA & culture 
  • Easy Moving: work permit support
  • Easy Commuting: free public transport pass
  • Canteen: healthy, tasty, and heavily subsidized
  • Leisure time activities: attractive sports and cultural offers (free museum tickets, reduced gym membership, etc.)
  • Saving: with vouchers / discounts from our staffs' council (eg. for supermarkets)
  • Free: Salary account and credit card
  • Family Friendly: family allowances, gender-neutral parental leave, bilingual company kindergarten, child care during holidays etc. 
  • Salary: starting at EUR 70.000,- gross p.a. including overtime (market-compliant overpayment is provided dep. on experience / qualification)


At Raiffeisen Bank International, we are pleased to have more than 17 million customers in Austria and 12 other CEE countries – what got us here, are our talented people. From the moment you join RBI, you will notice our commitment to creating a working environment where everyone can thrive. Diversity and inclusion are essential components of our vision and mission and are reflected in our values: collaboration, proactivity, learning and responsibility. Our shared mission is to provide a superior customer experience by tackling new issues such as digitalization and changing needs. 


For questions regarding our application process, please feel free to take a look on our website or check out our FAQ. 

Follow us on our RBI Account on LinkedIn!