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IT Service Manager (f/m/x)

Retail & Marketing Agile Delivery team is responsible for alignment of the Retail Lending processes by offering various platforms to the RBI subsidiaries. We are expanding our Lending team with a new role where you will be responsible for the daily operations of our platforms, leveraging close contact with all teams be it internal or with vendor engagement. It is a perfect opportunity to work with new technology stacks in cloud environment with close collaboration with all RBI IT teams.

Your mission:

Responsibility for service and application management of relevant retail lending services
Work within or next to agile set-ups covering the whole software delivery life cycle
Incident, release ,vulnerability and business continuity management
Involvement in IT Governance topics
Cost monitoring and controlling, being a part of the yearly IT budgeting process
Automated monitoring and continuous improvement of processes
Document important decisions and create community for best practices
Acquire application specific knowledge for providing technical and process support in cloud environment
Manage small initiatives for improvement of the landscape and internal way of working of the teams
Work with cross-border teams from many countries
Be part of a transformation towards state-of-the-art technology landscape

Core Competencies:

Several years of experience as a Service Manager or similar role
Ability to "make things happen" with good hands on knowledge
Good communication and conflict resolution skills
Basic programming and scripting skills
Know how for IT operations related procedures and processes
ITIL knowledge appreciated

What’s in it for you:

Flexible work week: Flexible hours, work-from-home options from Austria, and 30 days/year remote work from any EU country.

Global community: 75+ nationalities, English as the company language, and work permit support. Our teams thrive on collaboration and mutual respect.

Career growth: We believe in continuous learning and proactive career development. Take on challenging work that stretches your abilities, attend trainings, and use new technologies to make a lasting impact.

Stay healthy: Subsidized canteen, well-being programs, check-ups, and sport allowances.

Save money: Discounts, exclusive banking terms, and a free public transport pass.

Family support: Child allowances, gender-neutral parental leave, bilingual company kindergarten, and holiday childcare.

Competitive salary: Starting at EUR 60.000, gross p.a. excluding overtime, with market-compliant overpayment based on experience and qualifications. We are happy to discuss your actual salary in person.

For questions regarding our application process, please feel free to take a look on our website or check out our FAQ.

Your contact:

Martin Trnka
Talent Acquisition Team

At Raiffeisen Bank International, we are pleased to have more than 17 million customers in Austria and 12 other CEE countries – what got us here, are our talented people. From the moment you join RBI, you will notice our commitment to creating a working environment where everyone can thrive. We are proud to offer everyone equal chances, irrespective of age, skin color, religious belief, gender, sexual orientation, or origin. Diversity and inclusion are essential components of our vision and mission and are reflected in our values: collaboration, proactivity, learning and responsibility. Our shared mission is to provide a superior customer experience by tackling new issues such as digitalization and changing needs.

Your benefits at one sight:

Join a team that values your well-being and professional development, offering a variety of benefits to support your success.
To learn more about the benefits, hover over the icon.

We offer public transport benefits for commuters within and outside of Vienna – for instance, we sponsor the Wiener Linien annual ticket.

Our staff restaurants offers a wide variety of meal options with a strong focus on healthy and organic food, vegetarian and vegan options included. And the prices are heavily subsidized.

Benefit from numerous subsidies and discounts for cultural events and in the sports sector, e.g. subsidies for concert tickets or fitness centers

As an integral component of our company's DNA, we provide internal learning and growth opportunities, allowing for advancement within our organization.

We offer flexible working hours without a core time requirement, as well as extensive hybrid work options. Additionally, employees are entitled to 30 days per year of remote work from any EU country outside Austria.

Recognizing the significance of family to our employees, we provide family allowances, gender-neutral parental leave, a bilingual company kindergarten, and childcare during holidays.

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