IT Service Manager (f/m/x)

Retail & Marketing Agile Delivery team is responsible for alignment of the Retail Lending processes by offering various platforms to the RBI subsidiaries. We are expanding our Lending team with a new role where you will be responsible for the daily operations of our platforms, leveraging close contact with all teams be it internal or with vendor engagement. It is a perfect opportunity to work with new technology stacks in cloud environment with close collaboration with all RBI IT teams. 

Your mission:

• Responsibility for service and application management of relevant retail lending services 
• Work within or next to agile set-ups covering the whole software delivery life cycle 
• Incident, release ,vulnerability and business continuity management 
• Involvement in IT Governance topics 
• Cost monitoring and controlling, being a part of the yearly IT budgeting process
• Automated monitoring and continuous improvement of processes 
• Document important decisions and create community for best practices 
• Acquire application specific knowledge for providing technical and process support in cloud environment 
• Manage small initiatives for improvement of the landscape and internal way of working of the teams 
• Work with cross-border teams from many countries 
• Be part of a transformation towards state-of-the-art technology landscape 

Core Competencies:

• Several years of experience as a Service Manager or similar role 
• Ability to "make things happen" with good hands on knowledge 
• Good communication and conflict resolution skills 
• Basic programming and scripting skills 
• Know how for IT operations related procedures and processes 
• ITIL knowledge appreciated 

What’s in it for you: 

• Flexible work week: Flexible hours, work-from-home options from Austria, and 30 days/year remote work from any EU country. 

• Global community: 75+ nationalities, English as the company language, and work permit support. Our teams thrive on collaboration and mutual respect. 

• Career growth: We believe in continuous learning and proactive career development. Take on challenging work that stretches your abilities, attend trainings, and use new technologies to make a lasting impact. 

• Stay healthy: Subsidized canteen, well-being programs, check-ups, and sport allowances. 

• Save money: Discounts, exclusive banking terms, and a free public transport pass. 

• Family support: Child allowances, gender-neutral parental leave, bilingual company kindergarten, and holiday childcare. 

• Competitive salary: Starting at EUR 60.000, gross p.a. excluding overtime, with market-compliant overpayment based on experience and qualifications. We are happy to discuss your actual salary in person. 

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