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IT Service Manager (f/m/x)

The Core Banking Systems (CBS) department is responsible for the continuous improvement of the RBI Core Banking IT solutions, the heart of our IT landscape! We are expanding our Service Manager team in the CBS tribe organization for our Austrian business. As a Service Manager you are responsible for the daily operations of our core banking system landscape. You are in close contact with RBI IT delivery units, our data center and external vendors in order to ensure a reliable and smooth cooperation of all involved parties.

What you can expect:

Responsibility for service and application management of relevant core banking landscape services
Work within an agile tribe organization covering the whole software delivery life cycle
Incident-, release and vulnerability management
Be part of the yearly IT budgeting process
Cost monitoring & invoices checking
Continuous monitoring and improving of IT processes
Continuous improving system and process documentation
Acquiring application-specific knowledge for providing technical support
Managing small initiatives for the improvement of the CBS IT landscape
Coordinating and supporting activities related to business continuity / disaster recovery tests
Be part of an IT system landscape transformation towards state-of-the-art technology

What you bring to the table:

Several years of experience as a Service Manager preferrable in the banking industry
Ability to 'Make Things Happen' and hands on
Good communication and conflict resolution skills
Basic programming & scripting skills
Hands-on experience with RDBMS, networking concepts, IT security concepts and operating systems
Hands-on experience with Jira, Confluence, MS Teams
English - level C1, German is an advantage

What we offer:

Work Life Balance: flexible working hours (no core time) & extensive hybrid working possibilities
Meaningful Career Options: to develop personally & professionally
Learning: as part of our DNA & culture
Easy Moving: work permit support
Easy Commuting: free public transport pass
Canteen: healthy, tasty, and heavily subsidized
Leisure time activities: attractive sports and cultural offers (free museum tickets, reduced gym membership, etc.)
Saving: with vouchers / discounts from our staffs' council (eg. for supermarkets)
Free: Salary account and credit card (optional)
Family Friendly: family allowances, gender-neutral parental leave, part-time work etc.
Salary: starting at 60.000,- gross p.a. including overtime (market-compliant overpayment is provided dep. on experience / qualification)

For questions regarding our application process, please feel free to take a look on our website or check out our FAQ.

Your contact:

Nathalie Pollroß
Talent Acquisition Team

At Raiffeisen Bank International, we are pleased to have more than 17 million customers in Austria and 12 other CEE countries – what got us here, are our talented people. From the moment you join RBI, you will notice our commitment to creating a working environment where everyone can thrive. We are proud to offer everyone equal chances, irrespective of age, skin color, religious belief, gender, sexual orientation, or origin. Diversity and inclusion are essential components of our vision and mission and are reflected in our values: collaboration, proactivity, learning and responsibility. Our shared mission is to provide a superior customer experience by tackling new issues such as digitalization and changing needs.

Your benefits at one sight:

Join a team that values your well-being and professional development, offering a variety of benefits to support your success.
To learn more about the benefits, hover over the icon.

We offer public transport benefits for commuters within and outside of Vienna – for instance, we sponsor the Wiener Linien annual ticket.

Our staff restaurants offers a wide variety of meal options with a strong focus on healthy and organic food, vegetarian and vegan options included. And the prices are heavily subsidized.

Benefit from numerous subsidies and discounts for cultural events and in the sports sector, e.g. subsidies for concert tickets or fitness centers

As an integral component of our company's DNA, we provide internal learning and growth opportunities, allowing for advancement within our organization.

We offer flexible working hours without a core time requirement, as well as extensive hybrid work options. Additionally, employees are entitled to 30 days per year of remote work from any EU country outside Austria.

Recognizing the significance of family to our employees, we provide family allowances, gender-neutral parental leave, a bilingual company kindergarten, and childcare during holidays.

Apply now »