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IT Service Manager (w/m/x) - Credit Cards Tribe

Join RBI’s Credit Cards Tribe to ensure seamless, secure, and compliant IT service delivery in a hybrid environment (insourced and outsourced systems). You will bridge IT, Operations, and Business teams to safeguard customer onboarding, card issuance, and regulatory adherence while driving operational excellence.

 

Your mission at RBI: 

 

  • End-to-End Responsibility:
    • Own Service and Application Management for critical Credit Card Business systems
    • Work within or alongside agile setups, covering the entire software delivery lifecycle
  • Operational Excellence:
    • Lead Incident, Release, Vulnerability, and Business Continuity Management
    • Coordinate with DevOps, vendors, and compliance teams to resolve outages and prevent recurrence
  • Governance & Cost Control:
    • Participate in IT Governance topics, including cost monitoring and controlling
    • Document key decisions and create a community for best practices
  • Technical & Process Support:
    • Acquire application-specific knowledge to provide technical and process support

 

Your core competencies:

 

  • Several years of experience as a Service Manager or in a similar role, preferably in banking/fintech or regulated industries
  • Basic programming and scripting skills (e.g., SQL, Python, PowerShell)
  • ITIL knowledge (certification preferred)
  • Excellent communication and conflict resolution skills
  • Proficiency in English & German (written and spoken)

 

 

What´s in it for you:

 

  • Flexible work week: Flexible hours, extensive work-from-home options, and 30 days/year remote work from any EU country. 
  • Global community: 75+ nationalities, English as the company language, and work permit support. Our teams thrive on collaboration and mutual respect. 
  • Career growth: We believe in continuous learning and proactive career development. Take on challenging work that stretches your abilities, attend trainings, and use new technologies to make a lasting impact. 
  • Stay healthy: Subsidized canteen, well-being programs, check-ups, and sport allowances. 
  • Save money: Discounts, exclusive banking terms, and a free public transport pass. 
  • Family support: Child allowances, gender-neutral parental leave, bilingual company kindergarten, and holiday childcare. 
  • Competitive salary: Starting at EUR 60.000, gross p.a. including overtime, with potential overpayment based on experience and qualifications. We are happy to discuss your actual salary in person. 

At Raiffeisen Bank International, we are pleased to have more than 17 million customers in Austria and 12 other CEE countries – what got us here, are our talented people. From the moment you join RBI, you will notice our commitment to creating a working environment where everyone can thrive. We are proud to offer everyone equal chances, irrespective of age, skin color, religious belief, gender, sexual orientation, or origin. Diversity and inclusion are essential components of our vision and mission and are reflected in our values: collaboration, proactivity, learning and responsibility. Our shared mission is to provide a superior customer experience by tackling new issues such as digitalization and changing needs. 

Your benefits at one sight:

Join a team that values your well-being and professional development, offering a variety of benefits to support your success.
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Apply now »