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IT Service Manager (w/m/x) - Customer Lifecycle Management Application

We are looking for a new colleague who can support our “Minerva” Team. Minerva is an application for onboarding and reviewing customers. Besides daily routines with regards to application management we are looking for someone who likes to question purpose and impact of existing processes and tools and is able to think outside the box. Our delivery teams focus on ongoing delivery of operations and innovations. We act as the interface between business units as well as internal and external solution partners.

Your role with us:

End-to-End Responsibility:
- Own Service and Application Management for Customer Lifecycle Management system (Minerva)
- Work within or alongside agile setups, covering the entire software delivery lifecycle
Operational Excellence:
- Lead Incident, Release, Vulnerability, and Business Continuity Management
  Coordinate with DevOps, vendors, and compliance teams to resolve outages and prevent recurrence
Governance & Cost Control:
- Participate in IT Governance topics, including cost monitoring and controlling
  Document key decisions and create a community for best practices
Technical & Process Support:
- Acquiring application-specific knowledge to provide technical and process support

Your core competencies:

Experience as a Service Manager or in a similar role, preferably in banking/fintech or regulated industries
Basic programming and scripting skills (e.g., SQL, Python)
ITIL knowledge
Experience in IT governance topics
Experience in technical and process support for IT Service (IT Operations)
Excellent communication and conflict resolution skills
Knowledge of Appian Platform preferably
Proficiency in English

What´s in it for you:

Flexible work week: Flexible hours, extensive work-from-home options, and 30 days/year remote work from any EU country.
Global community: 75+ nationalities, English as the company language, and work permit support. Our teams thrive on collaboration and mutual respect.
Career growth: We believe in continuous learning and proactive career development. Take on challenging work that stretches your abilities, attend trainings, and use new technologies to make a lasting impact.
Stay healthy: Subsidized canteen, well-being programs, check-ups, and sport allowances.
Save money: Discounts, exclusive banking terms, and a free public transport pass.
Family support: Child allowances, gender-neutral parental leave, bilingual company kindergarten, and holiday childcare.
Competitive salary: Starting at EUR 60.000, gross p.a. including overtime, with potential overpayment based on experience and qualifications. We are happy to discuss your actual salary in person.

For questions regarding our application process, please feel free to take a look on our website or check out our FAQ.

Your contact:

Johannes Stadler
Talent Acquisition Team

At Raiffeisen Bank International, we are pleased to have more than 17 million customers in Austria and 12 other CEE countries – what got us here, are our talented people. From the moment you join RBI, you will notice our commitment to creating a working environment where everyone can thrive. We are proud to offer everyone equal chances, irrespective of age, skin color, religious belief, gender, sexual orientation, or origin. Diversity and inclusion are essential components of our vision and mission and are reflected in our values: collaboration, proactivity, learning and responsibility. Our shared mission is to provide a superior customer experience by tackling new issues such as digitalization and changing needs.

Your benefits at one sight:

Join a team that values your well-being and professional development, offering a variety of benefits to support your success.
To learn more about the benefits, hover over the icon.

We offer public transport benefits for commuters within and outside of Vienna – for instance, we sponsor the Wiener Linien annual ticket.

Our staff restaurants offers a wide variety of meal options with a strong focus on healthy and organic food, vegetarian and vegan options included. And the prices are heavily subsidized.

Benefit from numerous subsidies and discounts for cultural events and in the sports sector, e.g. subsidies for concert tickets or fitness centers

As an integral component of our company's DNA, we provide internal learning and growth opportunities, allowing for advancement within our organization.

We offer flexible working hours without a core time requirement, as well as extensive hybrid work options. Additionally, employees are entitled to 30 days per year of remote work from any EU country outside Austria.

Recognizing the significance of family to our employees, we provide family allowances, gender-neutral parental leave, a bilingual company kindergarten, and childcare during holidays.

Apply now »