IT Service Manager (w/m/x) - Customer Lifecycle Management Application

We are looking for a new colleague who can support our “Minerva” Team. Minerva is an application for onboarding and reviewing customers. Besides daily routines with regards to application management we are looking for someone who likes to question purpose and impact of existing processes and tools and is able to think outside the box. Our delivery teams focus on ongoing delivery of operations and innovations. We act as the interface between business units as well as internal and external solution partners.

Your role with us:

• End-to-End Responsibility:
  • Own Service and Application Management for Customer Lifecycle Management system (Minerva)
  • Work within or alongside agile setups, covering the entire software delivery lifecycle
• Operational Excellence:
  • Lead Incident, Release, Vulnerability, and Business Continuity Management
    Coordinate with DevOps, vendors, and compliance teams to resolve outages and prevent recurrence
• Governance & Cost Control:
  • Participate in IT Governance topics, including cost monitoring and controlling
    Document key decisions and create a community for best practices
• Technical & Process Support:
  • Acquiring application-specific knowledge to provide technical and process support 

Your core competencies: 

• Experience as a Service Manager or in a similar role, preferably in banking/fintech or regulated industries
• Basic programming and scripting skills (e.g., SQL, Python)
• ITIL knowledge 
• Experience in IT governance topics
• Experience in technical and process support for IT Service (IT Operations)
• Excellent communication and conflict resolution skills
• Knowledge of Appian Platform preferably
• Proficiency in English

What´s in it for you:

• Flexible work week: Flexible hours, work-from-home options from Austria, and 30 days/year remote work from any EU country.  
• International vibe: 75+ nationalities, English as the company language, and work permit support. Find all infos for international applicants here. 
• Tech community: Regular meet-ups, team buildings, hackathons, communities of practice & tech events. Find out more on our tech page.  
• Development: Clear career path, online tech courses & trainings. 
• Agile way of work: 100+ Product Owner, 70+ SCRUM Master and close collaboration with business in 30+ agile tribes. 
• Stay healthy: Subsidized canteen, well-being programs, check-ups, and sport allowances. 
• Save money: Discounts, exclusive banking terms, and a free public transport pass.
• Family support: Child allowances, gender-neutral parental leave, bilingual company kindergarten, and holiday childcare. 
• Competitive salary: Starting at EUR 60.000, gross p.a. including overtime, with potential overpayment based on experience and qualifications. We are happy to discuss your actual salary in person. 

Bei Fragen bezüglich unseres Bewerbungsprozesses, wirf gerne einen Blick auf unsere Website oder unsere FAQ.   Ihr Kontakt: Johannes Stadler Talent Acquisition Team