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International Collections Manager (f/m/x)

Join our dynamic International Retail Risk Team at Raiffeisen Bank International (RBI), where you will play a crucial role in shaping collections strategies and processes across our network banks.
We are seeking a talented Collections Manager with hands-on experience in retail collections in Austria and a passion for driving performance improvements. In this position, you will collaborate with a very international team, offering strategic guidance and operational expertise to enhance productivity and compliance.

Your role at RBI:

Provide advanced expertise in collections across early, late, legal, and recovery units, staying updated on industry best practices.
Collaborate with RBI Network Banks to enhance collections operations, including capacity planning and staff training.
Develop and implement collections processes, coordinating with third-party vendors and partners.
Co-manage procedure development with RBI Network Banks, ensuring compliance with organizational goals and regulatory requirements.
Guide RBI Network Banks in identifying key process metrics and quality indicators to drive performance improvements.
Analyze collections operations to identify performance trends and provide actionable solutions for enhanced productivity.
Optimize effectiveness and productivity through strategic interventions, budgeting, and forecasting.

Your core competencies:

Proven work experience in retail collections within Austria, focusing on the consumer segment.
Effective communication skills to explain complex concepts across all management levels.
Interpersonal skills with the ability to read situations and build coalitions.
Project management skills; ability to persuade and follow up effectively.
Fluency in both English and German (C1 level)
Data-driven mindset with a focus on KPIs.
Familiarity with agile methodologies and an agile mindset.

What we offer:

Flexible work week: Flexible hours, work-from-home options from Austria, and 30 days/year remote work from any EU country.
Global community: 75+ nationalities, English as the company language, and work permit support. Our teams thrive on collaboration and mutual respect.
Career growth: We believe in continuous learning and proactive career development. Take on challenging work that stretches your abilities, attend trainings, and use new technologies to make a lasting impact.
Stay healthy: Subsidized canteen, well-being programs, check-ups, and sport allowances.
Save money: Discounts, exclusive banking terms, and a free public transport pass.
Family support: Child allowances, gender-neutral parental leave, bilingual company kindergarten, and holiday childcare.
Competitive salary: Starting at EUR 62.500, gross p.a. excluding overtime, with market-compliant overpayment based on experience and qualifications. We are happy to discuss your actual salary in person.

For questions regarding our application process, please feel free to take a look on our website or check out our FAQ.

Your contact:

Alice Sulzer
Talent Acquisition Team

At Raiffeisen Bank International, we are pleased to have more than 17 million customers in Austria and 12 other CEE countries – what got us here, are our talented people. From the moment you join RBI, you will notice our commitment to creating a working environment where everyone can thrive. We are proud to offer everyone equal chances, irrespective of age, skin color, religious belief, gender, sexual orientation, or origin. Diversity and inclusion are essential components of our vision and mission and are reflected in our values: collaboration, proactivity, learning and responsibility. Our shared mission is to provide a superior customer experience by tackling new issues such as digitalization and changing needs.

Your benefits at one sight:

Join a team that values your well-being and professional development, offering a variety of benefits to support your success.
To learn more about the benefits, hover over the icon.

We offer public transport benefits for commuters within and outside of Vienna – for instance, we sponsor the Wiener Linien annual ticket.

Our staff restaurants offers a wide variety of meal options with a strong focus on healthy and organic food, vegetarian and vegan options included. And the prices are heavily subsidized.

Benefit from numerous subsidies and discounts for cultural events and in the sports sector, e.g. subsidies for concert tickets or fitness centers

As an integral component of our company's DNA, we provide internal learning and growth opportunities, allowing for advancement within our organization.

We offer flexible working hours without a core time requirement, as well as extensive hybrid work options. Additionally, employees are entitled to 30 days per year of remote work from any EU country outside Austria.

Recognizing the significance of family to our employees, we provide family allowances, gender-neutral parental leave, a bilingual company kindergarten, and childcare during holidays.

Apply now »