International Collections Manager (f/m/x)

Join our dynamic International Retail Risk Team at Raiffeisen Bank International (RBI), where you will play a crucial role in shaping collections strategies and processes across our network banks. 
We are seeking a talented Collections Manager with hands-on experience in retail collections in Austria and a passion for driving performance improvements. In this position, you will collaborate with a very international team, offering strategic guidance and operational expertise to enhance productivity and compliance.
 

Your role at RBI:

• Provide advanced expertise in collections across early, late, legal, and recovery units, staying updated on industry best practices.
• Collaborate with RBI Network Banks to enhance collections operations, including capacity planning and staff training.
• Develop and implement collections processes, coordinating with third-party vendors and partners.
• Co-manage procedure development with RBI Network Banks, ensuring compliance with organizational goals and regulatory requirements.
• Guide RBI Network Banks in identifying key process metrics and quality indicators to drive performance improvements.
• Analyze collections operations to identify performance trends and provide actionable solutions for enhanced productivity.
• Optimize effectiveness and productivity through strategic interventions, budgeting, and forecasting.

Your core competencies:

• Proven work experience in retail collections within Austria, focusing on the consumer segment.
• Effective communication skills to explain complex concepts across all management levels.
• Interpersonal skills with the ability to read situations and build coalitions.
• Project management skills; ability to persuade and follow up effectively.
• Fluency in both English and German (C1 level)
• Data-driven mindset with a focus on KPIs.
• Familiarity with agile methodologies and an agile mindset.

What we offer:

• Flexible work week: Flexible hours, work-from-home options from Austria, and 30 days/year remote work from any EU country. 
• Global community: 75+ nationalities, English as the company language, and work permit support. Our teams thrive on collaboration and mutual respect. 
• Career growth: We believe in continuous learning and proactive career development. Take on challenging work that stretches your abilities, attend trainings, and use new technologies to make a lasting impact. 
• Stay healthy: Subsidized canteen, well-being programs, check-ups, and sport allowances. 
• Save money: Discounts, exclusive banking terms, and a free public transport pass. 
• Family support: Child allowances, gender-neutral parental leave, bilingual company kindergarten, and holiday childcare. 
• Competitive salary: Starting at EUR 62.500, gross p.a. excluding overtime, with market-compliant overpayment based on experience and qualifications. We are happy to discuss your actual salary in person. 

Bei Fragen bezüglich unseres Bewerbungsprozesses, wirf gerne einen Blick auf unsere Website oder unsere FAQ.   Ihr Kontakt: Alice Sulzer Talent Acquisition Team