You’re in the middle of your studies and you think: I am ready to work hand in hand with the experts and gain valuable experience. It would be great to learn firsthand how successful companies take care of their customers’ experience, what are the latest techniques and earn some money as well. If this sounds like you, then take a look at our job opportunities for students and get to know the international world of banking. 

Student Job (f/m/x) - Group Customer Experience (20-25 h/week)

We are a newly established team in charge for making sure RBI delivers superb Customer Experience (CX) to all its clients across all 13 markets. Our job includes introduction of numerous top-notch and innovative approaches, tools and techniques to boost customer experience in attempt to make the bank of the future and we want you in our team.

What your working day would look like:
  • Learning a lot about new methodologies, new metrics, new culture, new tools in a fun and engaging way
  • Generating, monitoring and analysing regular CX reports from all the network banks
  • Preparing CX dash board and analysing it for purpose of the steering bodies
  • Identifying common CX pain points across network banks and prioritizing them
  • Monitoring and reporting on improvements of prioritized pain points and progress of remedies implementation
  • Monitoring and reporting on the performance of the CX projects – tracking timelines and deliverables, creating progress reports
  • Coordinating regular CX meetings/forums/calls/bodies with our colleagues both in HO office as well as across the network  
  • Supporting CX team in daily delivery of running projects by coordinating preparation materials, taking care of the timelines and giving valuable inputs

What you bring to the table:
  • You are an active student in a relevant subject
  • You are fluent in English, German and any other CEE language is an advantage
  • You have a solid knowledge of Excel and Powerpoint
  • You are talkative, sociable and passionate about top notch techniques
  • You are eager to learn and willing to step into the world of banking

What we offer:
  • Practical working experience in an international banking environment
  • Exposure to a lot of career opportunities
  • Stay flexible and arrange your weekly working hours to suit your schedule
  • Make the most of the benefits we offer such budget-friendly and tasty food in our canteen
  • Boost the balance of your student bank account: gross monthly salary of
    EUR 1,919.32 (based on 38,5 hours)

RBI AG is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ethnicity, race or color, national origin, religion, political or other opinion, gender, sexual orientation or disability.
We are looking forward to receiving your online application!